I started my freelance writing career so that I could spend more time with my dog, Daisy. My 9-5 corporate job caused me a lot of stress, and not enough time for my best friend. The Coronavirus pandemic brought the uncertainty of unemployment, but it also provided me the opportunity to finally chase my dream of being a paid writer. I have been working with team at Pneuma media ever since.
One of the best ways to find out what your competitors are doing is to go through their sales funnel. Look at what they are doing on their website. What is working? What can you improve upon?
Customer experience (or CX for short) is the experience that people have with your brand.